Please read these terms and conditions carefully before ordering any Products from our site. You understand that by ordering any of our Products, you agree to be bound by these terms and conditions. Print Studio is part of Cardiff Metropolitan University. Cardiff Metropolitan University is registered in England and Wales under company number 02656744 and the registered address is Cardiff Metropolitan University Llandaff Campus, Western Avenue, Llandaff, Cardiff, Wales, CF5 2YB.

Our VAT number is 542915736. By placing an order through our site you warrant that you are legally capable of entering into binding contracts; and you are at least 18 years old.

If you are placing an order through our site on behalf of a business, you warrant that you have the necessary authority from that business to place the order. Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the Print Studio manager.

If, however, an order is incorrectly placed, please contact us as soon as possible by telephone at 029 2041 6166 or email at onlineprint@cardiffmet.ac.uk. If your order has not yet been submitted to print, we may (at our sole discretion) allow you to cancel the order and issue a refund to you to enable you to place re-order the Products.

If you believe that a Product is defective, we may request that you return the product for our examination. Your Material must: be accurate (where it states facts); be genuinely held (where it states opinions); and comply with the law applicable in England and Wales and in any country from which it is uploaded.

Your Material must not: be defamatory of any person; be obscene, offensive, hateful or inflammatory; promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any intellectual property rights of any third party; be likely to deceive any person; promote any illegal activity; be in contempt of court; be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; impersonate any person, or misrepresent your identity or affiliation with any person; advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; orcontain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.

We have the right to remove any of Your Material if, in our opinion, Your Material does not comply with the Content Standards. You will receive a full refund of any sums already paid for an order we do not fulfil.

In addition to complying with the Content Standards, you agree that all of Your Material uploaded by you onto our site will be done at your own risk. You must retain a copy of Your Material that you upload. We expressly exclude all liability for any uploaded Your Material which is lost or damaged during or after the uploading process.

Failure to follow our site's preparatory instructions for uploading Your Material may result in Products of poor quality. Please review these instructions carefully. We accept no responsibility for poor quality Products in those circumstances. We may delete Your Material stored by us which is inactive for an extended period of time without reference to you – we will review such inactivity and decide whether to delete Your Material at our sole discretion. You must notify us within 30 days of the date that the Products were dispatched of any failure on our part to deliver the Products in order that we can investigate the failure and take appropriate action. You should notify us by telephone at 029 2041 6166 or email at onlineprint@cardiffmet.ac.uk. The images of Products and template designs on our site are for illustrative purposes only.

You accept that variations in colours are inherent within the printing process for files submitted. You also understand and accept that computer hardware are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.

We cannot be held responsible or liable for colour variance on an order that has been printed with us, regardless of when it was printed. However, if you are not happy with the Product that you have received, we may at our discretion offer a reprint or a refund. We are not liable to offer both. Please contact us by telephone at 029 2041 6166 or email at onlineprint@cardiffmet.ac.uk if you wish to discuss this further with us.

Please be aware there is also a 0.5mm off centre tolerance for trimming on some Products - for business cards, for example, the tolerance on trimming is 1mm. For a folded leaflet and/or booklet, our tolerance is 1.5mm from the fold line. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. We sell a large number of Products through our site and it is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and will notify you. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid. The prices do not include VAT and delivery costs, which will be added to the total amount due as set out in the “basket” section of the order process.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. Except as expressly stated in these terms and conditions, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes. We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us.

Last updated on April 6th 2020.